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Common questions

About our prints

How do you create your prints?

They’re printed on high end digital printers on 100% cotton rag paper. We use long-lasting, archival pigment inks. For the Harry Potter Premium Collection, we add gold, silver or colour foils by hand to imitate the original graphic prop from the films.

How often do you release new art?

We can’t say exactly. But we have a large archive collection that’s bursting to get out. Those who subscribe to our newsletter will be the first to know.

Do you sign pieces?

We add a signature stamp to prints from the Harry Potter Original Collection – that’s a unique stamp we created. We hand-sign the Premium Collection. They’re much rarer.

Every print comes with a signed Certificate of Authenticity, too.

What's an edition?

It’s a limited run of an artwork and is made up of a set number of prints in a set number of sizes. Once they’ve gone, they’ve gone.

What’s a Certificate of Authenticity?

It’s a card we sign that includes the artwork title, size and edition number. It shows it’s the genuine article. Keep it safe till you find a frame for your print.

Why are some Harry Potter™ prints available in just one size, and others in lots of different sizes?

We’ve tried our best to reproduce artworks the same size as they appeared in the films. Sometimes this means we can offer different sizes, if there were different sizes in the films. Sometimes we can’t.

Do your actual prints look exactly like the ones online?

We work on specially calibrated screens. Every artwork we print looks just like it appears on our screens. But all screens are different. This means colours and tones of actual prints could look different to what you see on your screen. Apart from colour and tone, they’ll be exactly the same.

Is paper size and image size the same?

No. We use standard paper sizes but keep images their original size. This means that all prints will have a white border. You can find the dimensions of the actual image size in the product info dropdown on each product page.

Who owns copyright or Creative Commons licenses?

For MinaLima Own Collection and Woop Studios, we do. And for Harry Potter, Warner Bros.

Do you sell wholesale?

Yes. Email info@minalima.com if you’re a shop looking to sell our work.

How do I look after my piece?

Try to frame it as soon as you can. Until then, keep it flat, between the sheets of tissue we sent it in, and out of harm’s way. If it’s curled up because of the tube it came in, put books or a flat weight on top to flatten it. Keep it away from direct sunlight, heat and humidity. Maybe keep your Certificate of Authenticity in the frame, too.

About delivery

How quickly will I receive my order?

We send prints out as soon as we can. They can take up to 14 days to arrive, so please be patient. If you need yours quicker, let us know and we’ll see what we can do. Just email us at orders@minalima.com

How do you send them?

We tube them up and use Royal Mail – you’ll need to be around to sign for your print.‘“You’ll also be able to track it online, you’ll get electronic proof of delivery, and you’ll be compensated if your order is damaged or goes missing.

If you live outside the UK, we’ll use Royal Mail’s international airmail service. Your order might take a little longer than 14 days to arrive.

What if I miss the delivery and Royal Mail send it back to you?

We’ll happily send it out again, but we’ll ask you to cover postage.

About cancellations

What happens if I want to cancel my order?

Email us at [email address] as soon as possible. If we haven’t sent it out yet (it usually takes us two days to process an order), we should be able to put the brakes on. If we don’t despatch it, we’ll give you a full refund.

We’ll do our best to cancel your order and give your money back. But sometimes it’s not possible, even if you email us within the two days. Sorry.

If we’ve already sent your order, wait for it to turn up, then send it back to us straightaway, recorded delivery. If we get it within ten days of delivery to you – and it’s in the same condition we sent it out – we’ll refund the price you paid.

If it gets lost on the way, we won’t be able to offer a refund. We can’t refund postage costs either.

What if it turns up damaged?

We hope you love your print. If it turns up damaged, email us within ten days to let us know. We’ll ask you to return it within ten days of your email so we can arrange a refund or replacement.

If you email us a photo of the damage, we might be able to help quicker. Or if it’s going to take longer than ten days to send it back to us, again let us know. Whatever the circumstances, we’ll need the damaged print back.

Please post the print with recorded delivery. If it gets lost on the way, we won’t be able to replace it, or offer a refund or replacement.

We can’t refund postage costs either. Sorry.

Please send all returns emails to returns@minalima.com

About our newsletter

What is the MinaLima newsletter?

It’s your best source of early updates on what we’ve been up to, what we’re working on, our new releases, special discounts, VIP events and everything else MinaLima.

Sign up here.

How do I unsubsribe?

Just click ‘unsubscribe me’ at the bottom right-hand corner of any email we send you. If you have any feedback on how we can improve the newsletter, please share.

About saying hello

How can I contact MinaLima?

Many ways. Drop us an email at [address]. Become our friend on Facebook. Or follow us on Twitter, Pinterest or Instagram.

About your account

Why should I create a MinaLima account?

It’s a quicker way of buying from us. It means you won’t have to add your details every time. When we release a new edition, you’ll see why it’s important. You’ll also be able to see things you’ve bought before.

If you feel we can improve our accounts, please share tips at [address].

Do I need an account to buy from you?

No. It’s quicker, but you can shop as a guest.

I’ve forgotten my password – what do I do?

Click here to choose a new one.

How safe is my information?

Very. We’ll never share or sell your personal information. And our checkout process uses Secure HTTP/SSL-VeriSign – so your details are always sent to our servers over a secure connection. We don’t store your card details.

May I use your artworks for my work?

Maybe. We’ll need to speak to you about what you’re doing, then chat with our licensor. Drop us an email at [address] so we can discuss.

Buying from the shop

Which cards can I pay with?

Mastercard, Visa, Visa Electron, Visa Debit, Maestro (including Switch), Solo, Discover. You can also use PayPal.

We work in pound sterling.

Why can't I add items to my cart/basket?

Have you got Javascript turned off? You’ll need that one.

How do I correct a mistake on my order or email address?

We’ll sort it for you. Just email us at [address].

Why does the site look wonky?

Are you wearing the wrong glasses? If not, it might be your browser. You’ll need the latest version of a new one, like Firefox, Explorer 9, Safari or Chrome.

Discounts and promotions

What’s a discount code?

From time to time, we’ll offer you a percentage discount on something from the shop. It’ll be a short code you enter at checkout. But be warned – it’ll run out, so use it before its expiry date.

How do I use it?

When you’re checking out, add the code where it says ‘Apply discount’. You’ll then just pay whatever’s left.

Can I combine discount codes?

Sadly not. Sorry.

What are the rules for discount codes?

You get a discount on any artwork that’s eligible. But no combining discounts. And only one discount per transaction.

You can only use a MinaLima discount code at our shop – not with other shops that sell our work.