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MinaLima Store

About our prints

 

What’s the difference between Standard and Premium Prints?

Standard limited edition prints: Edition of 1000. Comes with a certificate of Authenticity and is numbered, embossed and signature-stamped.

Premium limited edition prints: Edition of 250. Often embellished with gold foil, comes with a Certificate of Authenticity and is numbered, embossed and signed by Miraphora and Eduardo.

How do you create your prints?

They’re printed on high end digital printers on 100% cotton rag paper. We use long-lasting, archival pigment inks. For our Wizarding WorldPremium Collections, we add gold, silver or colour foils by hand to imitate the original graphic prop from the films.

How often do you release new art?

We unveil new art timed with the release of a new film and/or to share previously unseen archived material. By subscribing to our newsletter, you will be the first to know.

What's an edition?

It’s a limited run of an artwork and is made up of a set number of prints in a set number of sizes. Once they’ve gone, they’ve gone.

What’s a Certificate of Authenticity?

It’s a document that includes the artwork title, its provenance and edition number. It shows it’s the genuine article. We recommend always keeping this with your print, even once framed.

Why are some Wizarding World prints available in just one size, and others in three sizes?

We reproduce artworks as close as possible to the size they appeared in the films. Sometimes this means we can offer different sizes, if there were different sizes in the films (e.g. posters, packaging designs)

Do your actual prints look exactly like the ones online?

We work on specially calibrated screens. Every artwork we print looks just like it appears on our screens. But all screens are different. This means colours and tones of actual prints could look different to what you see on your screen. Apart from colour and tone, they’ll be exactly the same.

Is paper size and image size the same?

No. We have three standard paper sizes, and the image sizes vary according to the artwork. This means that all prints will have a white border. You can find the dimensions of the actual image size in the product info dropdown on each product page.

Who owns copyright or Creative Commons licenses?

For MinaLima Own Collection and Woop Studios, we do. And for the Wizarding Worldit is Warner Bros.

Do you sell wholesale?

Yes. Email info@minalima.com if you’re a shop looking to sell our work. If you are interested in stocking from our Wizarding Worldranges, we will need to consult with Warner Bros. Consumer Products first.

How do I look after my piece?

Try to frame it as soon as you can. Until then, keep it flat, between the sheets of tissue we sent it in, and out of harm’s way. If it’s curled up because of the tube it came in, put books or a flat weight on top to flatten it. If you are not able to keep it flat, rest assure it will flatten once it is inside a frame. Keep it away from direct sunlight, heat and humidity. If possible, keep your Certificate of Authenticity in the frame, too. 

 

About delivery

What are your last dates for orders, before Christmas 2018?

Friday 30th November - Africa & Middle East

Tuesday 4th December - Cyprus, Malta, Asia, Far East, East Europe (Except Poland, Czech Republic & Slovakia), Caribbean, Central & South America

Friday 7th December - Australia, New Zealand, Greece & Turkey

Tuesday 11th December - Canada, USA, & Europe (Except Greece, Turkey, Cyrpus, Malta and parts of East Europe)

Wednesday 19th December - United Kingdom

How quickly will I receive my order?

We send orders out as soon as we can. Prints can occasionally take up to 14 days to process, especially from the Premium collection, so please be patient. If you need yours quicker, let us know and we’ll see what we can do. Just email us at orders@minalima.com

How do you send them?

Prints are sent in tubes and we use Royal Mail – you will need to sign for your order when it arrives. You’ll also be able to track it online, you’ll get electronic proof of delivery, and you’ll be refunded if your order is damaged.

If you live outside the UK, we’ll use Royal Mail’s international airmail service.

See the Delivery Charges section at the foot of the page for prices and timings.

What if I miss the delivery and Royal Mail send it back to you?

Royal Mail will at first leave an advice slip to have the package redelivered or for collection. If it does get sent back to us for any reason we’ll happily send it out again, but we’ll ask you to cover postage. 

 

About cancellations

What happens if I want to cancel my order?

Email us at orders@minalima.com to let us know that you would like to cancel your order.

If we’ve already sent your order, wait for it to turn up, then send it back to us within 14 days of receipt, recorded delivery. If it’s in the same condition we sent it out – we’ll refund the price you paid.

If it gets lost on the way, we won’t be able to offer a refund. We can’t refund postage costs either.

What if it turns up damaged?

We hope you are happy with your order. If it turns up damaged, email us immediately to let us know. We’ll ask you to return it within ten days of your email so we can arrange a refund or replacement.

If you email us a photo of the damage, we might be able to help quicker. Or if it’s going to take longer than ten days to send it back to us, again let us know. Whatever the circumstances, we’ll need the damaged item/s back.

Please post the item/s with recorded delivery. If it gets lost on the way, we won’t be able to replace it, or offer a refund or replacement.

Please send all returns emails to orders@minalima.com

 

About newsletters

What is the MinaLima newsletter?

It’s your best source of early updates on what we’ve been up to, what we’re working on, our new releases, special discounts, and everything else MinaLima.

Sign up here.

How do I unsubscribe?

Just click ‘unsubscribe me’ at the bottom right-hand corner of any email we send you. If you have any feedback on how we can improve the newsletter, please share.

About saying hello

How can I contact MinaLima?

Many ways. Drop us an email at info@minalima.com. Become our friend on Facebook. Or follow us on TwitterPinterest or Instagram. 

 

Creating an account at checkout

Why should I create a MinaLima account?

It’s a quicker way of buying from us. It means you won’t have to add your details every time. When we release a new edition, you’ll see why it’s important. You’ll also be able to see things you’ve bought before.

If you feel we can improve our accounts, please share tips at orders@minalima.com

Do I need an account to buy from you?

No. It’s quicker, but you can shop as a guest.

I’ve forgotten my password – what do I do?

Click here to choose a new one.

How safe is my information?

Very. We’ll never share or sell your personal information. And our checkout process uses Secure HTTP/SSL-VeriSign – so your details are always sent to our servers over a secure connection. We don’t store your card details.

May I use your artworks for my work?

Maybe. We’ll need to speak to you about what you’re doing, then discuss this with our licensor. Send us an email at info@minalima.com with your proposal.

 

Buying from the shop

Which cards can I pay with?

Mastercard, Visa, Visa Electron, Visa Debit, Maestro (including Switch), Solo. You can also use PayPal.

Our prices are in pound sterling.

Why can't I add items to my cart/basket?

Have you got JavaScript turned off? You’ll need that on.

How do I correct a mistake on my order or email address?

We’ll sort it for you. Just email us at orders@minalima.com

Why does the site look wonky?

Are you wearing the wrong glasses? If not, it might be your browser. You’ll need the latest version of a new one, like Firefox, Explorer 9, Safari or Chrome.

 

Discounts and promotions

What’s a discount code?

From time to time, we will offer discounts on selected products and/or ranges. It’ll be a short code you enter at checkout. It will have a time limit, so must be used before its expiry date.

How do I use it?

When you’re checking out, add the code where it says ‘Apply discount’. You’ll then just pay whatever is left.

Can I combine discount codes?

Discount codes cannot be combined.

What are the rules for discount codes?

You will get a discount on any item that is eligible, but cannot combine discounts codes. You may use one discount per transaction.

Some codes will be online exclusives meaning they can only be redeemed here at www.minalima.com. Otherwise you may present your code for a discount at our shop, House of MinaLima, as long as it is within the advertised timeframe.